Return & Exchange Policy

At Calico, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:

  • Valid Days of Exchange: Any article purchased online can be exchanged within 7 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for the exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.
  • Proof of Purchase: This includes either a receipt or the online order confirmation email.
  • Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. In case of home article exchange, it should be in Calico’s original home packing.
  • Process of Online Exchange: It usually takes 7-10 days to complete the exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location or send them back to Lahore, in the case its been delivered in another city.
  • Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact us at calicoretail@gmail.com. Provide all the required information to our representative and if all the conditions of the exchange are met, we will process your request immediately.

International Orders:

Currently, Calico does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact us at calicoretail@gmail.com for further help.

Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

RETURN POLICY

  • Calico does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.

ORDER CANCELLATION

  • Customers can cancel orders at any time before the order has been processed.
  • Once the order has been shipped, the order cannot be cancelled. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
  • Calico holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

RETURNS – TERMS & CONDITIONS

  • Returns are only applicable on the following:
  1. Damaged items delivered
  2. Incorrect article delivered
  3. Incorrect size delivered
  • If damaged or incorrect items are delivered, please contact us at calicoretail@gmail.com and provide the following for further evaluation. 
  1. Order Number
  2. Images of the delivered article with visible issue
  • Calico has the right to refuse compensation or refund for damaged articles if this information is not provided.
  • In case of quality issue identified while dispatching the order, Calico will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order.
  • If the customer refuses to accept the order at the time of delivery, Calico is not liable to refund or compensate for the order amount.
  • If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Calico is not liable to refund the amount in case of non-clearance of the Parcel.